Q: Can I install my own static transfer switches or UPS equipment inside my room?

Customer-installed static transfer switches (STS) are permitted from 100 kW. Customer-installed UPS systems require structural and load clearance review, included in the room design phase for rooms ≥ 200 kW. Generator installation within the facility requires a formal engineering review. Room-level isolation via a dedicated STS is the standard premium option for most wholesale clients.

Q: How is the handover from LOI to operational milestone structured?

Standard milestones: LOI → room design finalization (2 weeks) → construction start (1 week) → completion and power-on certificate (2–3 weeks) → customer build-out access (immediate) → first rack racked → connectivity provisioning (5 business days). Total from LOI to first rack operational: typically 6–8 weeks for rooms below 500 kW; 10–14 weeks above 500 kW.

Q: What migration support is available when moving from another operator?

Migration projects are scoped at no cost during the RFI process: (1) remote or on-site survey of existing deployment; (2) parallel build of your new room; (3) phased cut-over with a 48-hour power continuity guarantee per migration window. Emergency migrations (operator insolvency, facility exit risk) are handled under an accelerated track with a 72-hour room-readiness SLA from signed LOI. No migration survey charge on contracts of 200 kW or above.

Q: What currency and payment terms apply for international operators contracting from outside France?

All wholesale contracts are denominated in EUR. SWIFT wire transfer is accepted for international clients. Invoicing is monthly in advance. For contracts above 200 kW, a parent company guarantee or bank letter of credit (LC) can substitute for a local deposit. No French legal entity is required to sign a wholesale colocation agreement — contracts are governed by French commercial law (Code de commerce) and disputes fall under ICC arbitration rules if preferred.

Q: How does the build-out and commissioning timeline work for an international operator who cannot be on-site?

Room build-out and commissioning does not require the client to be physically present. A dedicated project coordinator manages the site milestones and sends photo/video documentation at each stage. Remote power-on acceptance tests can be scheduled via video call. Your first on-site technical team arrival can coincide with rack installation. We provide a single 24/7 operations contact for all remote coordination.

Question 1

What exactly is included in a dedicated power room handover package?

Accepted Answer

Room handover includes: (1) a dedicated transformer circuit sized to your contracted kW; (2) independent cooling loop with dedicated CRACs sized to room load; (3) lockable physical perimeter with separate access credentials; (4) fiber trunk from your room to the meet-me room (type and quantity specified at contract); (5) as-built drawings, power-flow diagrams, and DCIM portal access. NRC covers room preparation, walls, floor, cable trays, primary lighting.

Question 2

What SLA structure applies to wholesale, and how are credits calculated?

Accepted Answer

Wholesale contracts include a 99.999% power availability SLA (< 5.26 minutes downtime per year per circuit). Credits are tiered: 10% monthly MRC for the first hour beyond SLA threshold; 30% per additional hour; maximum 100% of monthly MRC per incident. Network port uptime SLAs (99.95% per dedicated transit port) are separate and reported monthly via the customer portal.

Question 3

Can I install my own static transfer switches or UPS equipment inside my room?

Accepted Answer

Customer-installed static transfer switches (STS) are permitted from 100 kW. Customer-installed UPS systems require structural and load clearance review, included in the room design phase for rooms ≥ 200 kW. Generator installation within the facility requires a formal engineering review. Room-level isolation via a dedicated STS is the standard premium option for most wholesale clients.

Question 4

How is the handover from LOI to operational milestone structured?

Accepted Answer

Standard milestones: LOI → room design finalization (2 weeks) → construction start (1 week) → completion and power-on certificate (2–3 weeks) → customer build-out access (immediate) → first rack racked → connectivity provisioning (5 business days). Total from LOI to first rack operational: typically 6–8 weeks for rooms below 500 kW; 10–14 weeks above 500 kW.

Question 5

What migration support is available when moving from another operator?

Accepted Answer

Migration projects are scoped at no cost during the RFI process: (1) remote or on-site survey of existing deployment; (2) parallel build of your new room; (3) phased cut-over with a 48-hour power continuity guarantee per migration window. Emergency migrations (operator insolvency, facility exit risk) are handled under an accelerated track with a 72-hour room-readiness SLA from signed LOI. No migration survey charge on contracts of 200 kW or above.

Question 6

What currency and payment terms apply for international operators contracting from outside France?

Accepted Answer

All wholesale contracts are denominated in EUR. SWIFT wire transfer is accepted for international clients. Invoicing is monthly in advance. For contracts above 200 kW, a parent company guarantee or bank letter of credit (LC) can substitute for a local deposit. No French legal entity is required to sign a wholesale colocation agreement — contracts are governed by French commercial law (Code de commerce) and disputes fall under ICC arbitration rules if preferred.

Question 7

How does the build-out and commissioning timeline work for an international operator who cannot be on-site?

Accepted Answer

Room build-out and commissioning does not require the client to be physically present. A dedicated project coordinator manages the site milestones and sends photo/video documentation at each stage. Remote power-on acceptance tests can be scheduled via video call. Your first on-site technical team arrival can coincide with rack installation. We provide a single 24/7 operations contact for all remote coordination.

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